About

I’m Stefano Zoia. This blog is my independent observatory on a field that is redrawing itself: where artificial intelligence meets content, customer experience, and what it takes for organisations to adopt them.

The editorial promise

My professional work is in content and customer experience across the Swiss and Italian markets. What I write here is my own, and I keep it distinct from that role. Each piece is grounded in primary research — academic, market, or operator — and states where it comes from.

I don’t promise to always be right. I promise to show my sources, make my reasoning explicit, and leave the verification to you.

Get in touch

LinkedIn: linkedin.com/in/stefanozoia

About this site

This site is a small case study in the things written on it. It is structured for machine readability as well as human readability — clean semantic HTML, JSON-LD schema for Article, Person, and WebSite, a sitemap, an RSS feed, and an llms.txt file describing the site for language-model crawlers.

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